Return & Refund Policy

Return & Refund Policy - 【请替换：店铺名称】

Return & Refund Policy

At 【请替换：店铺名称】, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Below are detailed instructions on how to return items, our refund policy, and the process designed to make it convenient for you.

Return Eligibility

We accept returns on most items within 30 days of delivery. To qualify for a return, items must meet these conditions:

Be in original, unused condition with all tags and packaging intact.
Not be part of our final sale items (these will be clearly marked on product pages).
Be returned within 30 days of receipt.
Please note: Personalized or custom-made items are not eligible for return unless defective or damaged.

How to Initiate a Return

Returning an item is easy. Please follow the steps below:

Contact Our Customer Service Team: Email us at 【请替换：客服邮箱】 or use the contact form on our website at https://【请替换：店铺域名】. Include your order number and reason for the return.
Return Authorization: Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions.
Ship Your Item Back: After receiving your RA number, securely package the item (preferably in original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe return.

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

Although we carefully inspect all items before shipping, if you receive a damaged or defective product, we will happily resolve the issue. Please:

Contact us within 7 days of receiving your order.
Provide a description and photos of the damage or defect, if possible.

We will offer a full refund or exchange at no additional cost to you.

Exchanges

If you need a different size or color, exchanges are available for the same item, provided it is unused and returned within 30 days. Follow the return process above, and once we receive your returned item, we will send your exchange.

Non-Refundable Items

For health and safety reasons, certain items cannot be returned or refunded, including:

Personalized or custom-made items
Gift cards
Intimate apparel and swimwear (unless unworn with tags attached)

Refunds

Refunds for accepted returns will be issued to your original payment method. Shipping fees are non-refundable unless the item was defective or we made an error in fulfilling your order.

Final Sale Items

Items marked as final sale cannot be returned or exchanged. These items will be clearly indicated on their product pages, and no refunds or returns will be accepted.

Order Cancellation

Orders can be cancelled within 12 hours of placement. Please contact us immediately at 【请替换：客服邮箱】 if you wish to cancel your order. After this window, cancellation is not guaranteed.

Shipping & Processing Time

Orders are processed within 2-4 business days. Shipping times usually range from 7-15 business days. Shipping fees are calculated and displayed at checkout.