Shipping Policy

Order Processing

We process all orders within 2–4 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day. Please note that during peak seasons, processing times may be slightly longer. We appreciate your patience!

Shipping Time

After processing, shipping typically takes 7–15 business days. These estimated delivery times begin once your order has been shipped, not when it is placed. Shipping durations may vary due to unforeseen factors such as weather, carrier delays, or other circumstances.

Shipping Fees

Shipping fees are calculated based on your shipping address, the size and weight of your order, and the chosen shipping method. The total shipping cost will be displayed at checkout.

Where We Ship

We currently ship within the United States. If you have questions about shipping or your location, please contact our customer service team for assistance.

Order Cancellation

Orders can be canceled within 24 hours of placement. After this window, we begin processing your order and cannot guarantee cancellation. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel.

Returns & Refunds

You have 30 days from the date of delivery to return your order. To be eligible for a return, items must be unused and in their original condition.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Refunds will be processed within 7–10 business days after we receive and inspect your return.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Tracking details typically update within 24–72 hours after shipment.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing an order. We are unable to change the shipping address after the order has shipped. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged or is lost during shipping, please notify us within 7 days of delivery at 【请替换：客服邮箱】. We will work to resolve the issue promptly. Be prepared to provide your order number and photos of any damage.